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Question Results

Score 3 of 3

Question:

Multiple choice question

Mediation comes from the word mediate which means to help people on two opposite sides to reach an agreement.

For example:

As a result of the teacher's successful mediation, the two students who were always fighting became friends.

Mediation by a lawyer during a divorce can help people make better decisions about what is best for their children.

helping people to stop fighting

supporting one side of an argument

getting involved to help make peace

trying to solve an argument by talking to both sides

Which words below are closest in meaning to mediation? Choose the 3 correct answers.

Response:

supporting one side of an argument

getting involved to help make peace

trying to solve an argument by talking to both sides

helping people to stop fighting
Score 3 of 3

Question:

Multiple choice question

The examples below illustrate the meaning of mediation.

a peace agreement between countries in conflict

a law suit between an accident victim and an insurance company

a disagreement about salary between workers and management

a talk show host interviews a politician

Click on 3 examples of situations that require mediation.

Response:

a law suit between an accident victim and an insurance company

a peace agreement between countries in conflict

a talk show host interviews a politician

a disagreement about salary between workers and management
Score 3 of 3

Question:

Multiple choice question

come between groups or people to help them come closer to each other.

intervene in an argument between people to resolve it.

negotiate between groups or people to end a conflict.

cause an argument between groups or people.

Which answers below best complete this sentence? Choose the 3 correct answers. To mediate means to...

Response:

intervene in an argument between people to resolve it.

cause an argument between groups or people.

come between groups or people to help them come closer to each other.

negotiate between groups or people to end a conflict.
Score 2 of 2

Question:

Multiple choice question

Read this paragraph and answer the question below.

As employers, you should not agree to pay your workers more because the economy is bad and the workers complain too much.

It is a good idea for you, the employers, to give the workers a 20% increase in pay as they have asked. I know this will cost you a lot so let me ask them if, in exchange, they will add 1 hour to their work day.

If I can get your employers to agree to a pension plan, this would be a long-term benefit, so would you then drop your demand for extra vacation days?

How Can Mediators Help?

 

A worker's strike is when workers refuse to work until their employer agrees to improve their work conditions. Sometimes, when strikes persist for a long time, both sides, the workers and the employer, agree to bring a mediator to help resolve the conflict. The basic principle of mediation is that a neutral party can discuss compromises with each side in a calm manner, free of all emotion, and can therefore help both sides to reach an agreement.

If you were to mediate an agreement between workers and their employers, which of the following sentences would you use to help them reach an agreement? Choose 2 correct answers.

Response:

It is a good idea for you, the employers, to give the workers a 20% increase in pay as they have asked. I know this will cost you a lot so let me ask them if, in exchange, they will add 1 hour to their work day.

As employers, you should not agree to pay your workers more because the economy is bad and the workers complain too much.

If I can get your employers to agree to a pension plan, this would be a long-term benefit, so would you then drop your demand for extra vacation days?